vi999 Privacy Policy — Your Data, Protected

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how vi999 ("we", "us", "our") collects, uses, stores, and shares personal information provided by users ("you", "your") when you access or use the vi999 online casino and sports betting platform at https://vi999.ws. This Policy applies to all users of vi999, including registered players, visitors who browse the Platform without registering, and anyone who contacts our support team. By using vi999, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

vi999 is committed to protecting the personal data of all players and users in Bangladesh, including those in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh and Cox's Bazar. We do not sell, rent or trade your personal information to third parties for marketing purposes. Our data practices are guided by the principles of transparency, purpose limitation, data minimisation, accuracy, security and accountability.

Six Core Privacy Principles at vi999

What Personal Data vi999 Collects

vi999 collects personal data from you in three ways: information you provide directly during registration and account use; information collected automatically when you use the Platform; and information received from third-party service providers who help us operate the Platform. The specific categories of personal data we collect are set out below.

Information You Provide Directly

• Identity and contact information: full name, date of birth, residential address, email address and mobile phone number, collected at registration and used to verify your identity and communicate with you.
• KYC verification documents: copies of national identity card (NID), passport, driving licence or other government-issued identity documents submitted to verify your identity and comply with anti-money laundering obligations.
• Payment information: mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction records including deposit and withdrawal amounts and timestamps.
• Communications: messages you send to our support team via email, including the content of support queries, complaints, feedback and any attachments you choose to include.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers. This information is used to ensure the Platform functions correctly on your device and to detect fraud.
• Usage data: pages visited, features used, game sessions played, bet amounts and outcomes, session duration, referring URL, and navigation patterns within the Platform. This data helps us improve the player experience.
• Cookie data: data stored via cookies and similar tracking technologies as described in the Cookies section of this Policy. You can manage your cookie preferences through your browser settings.

Information from Third Parties

• Identity verification services: data returned by third-party KYC and identity verification providers that confirm or supplement the identity documents you have submitted to vi999.
• Payment processors: transaction confirmation data and payment status updates returned by mobile payment networks such as bKash, Nagad, Rocket and Upay when you make a deposit or withdrawal.
• Fraud prevention partners: risk signals and device fingerprint data returned by fraud prevention services that help us identify suspicious activity and protect the integrity of the Platform.

How vi999 Uses Your Personal Data

vi999 uses the personal data it collects for specific, documented purposes. The table below sets out the primary purposes for which we process personal data and the data categories used for each purpose.

Legal Grounds for Processing Your Data

vi999 processes personal data only where there is a valid legal basis for doing so. The legal bases on which we rely are as follows:

• Contractual necessity: processing that is necessary to perform our contract with you — for example, processing account registration data, deposit and withdrawal transactions, and game results.
• Legal obligation: processing that is required to comply with applicable laws — for example, KYC and anti-money laundering obligations that require us to verify player identity and retain transaction records.
• Legitimate interests: processing that is necessary for our legitimate interests as a platform operator — for example, fraud prevention, security monitoring, platform improvement, and responsible gaming enforcement — provided those interests are not overridden by your rights and freedoms.
• Consent: where we rely on your consent to process personal data — for example, sending you marketing communications about promotions. You may withdraw your consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

How vi999 Uses Cookies and Tracking Technologies

vi999 uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, maintain your session when you are logged in, and improve platform performance. Cookies are small text files stored on your device by your browser when you visit a website.

• Strictly necessary cookies: required for the Platform to function. These include session cookies that keep you logged in, security tokens, and load balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: remember your preferences such as language selection, display settings, and recently viewed game categories so you do not have to reset them each session.
• Analytics cookies: collect aggregated, anonymised data about how users navigate the Platform so we can identify usability issues and optimise the user experience. No individual player is identified through analytics data.
• Security and fraud prevention cookies: store device fingerprint data and session identifiers that help our fraud detection systems identify unusual account activity, such as login attempts from unrecognised devices or locations.

You can control cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use vi999. For functional and analytics cookies, you may opt out by adjusting your browser preferences. Because vi999 does not currently serve third-party advertising, there are no third-party advertising cookies on the Platform.

When and With Whom vi999 Shares Your Data

vi999 does not sell your personal data. We share personal data with third parties only in the limited circumstances described below. All third parties who receive personal data from vi999 are required by contract to maintain appropriate security measures and to use the data only for the specified purpose.

• Service providers and processors: companies that provide services on our behalf, including payment processors (bKash, Nagad, Rocket, Upay), KYC verification providers, fraud prevention partners, and IT infrastructure providers. These companies act as data processors and may only use your data on our documented instructions.
• Legal and regulatory authorities: where we are required by law to disclose personal data — for example, in response to a court order, a lawful request from a regulatory or law enforcement authority, or to comply with anti-money laundering reporting obligations.
• Business transfers: in the event of a merger, acquisition, restructuring or sale of all or part of the vi999 business, personal data held about users may be transferred to the acquirer as part of that transaction. You will be notified of any such transfer and the applicable privacy practices of the acquirer before your data is transferred.
• With your consent: where you have specifically consented to a disclosure — for example, if you participate in a third-party promotion that requires sharing your account information with the promotion sponsor, subject to your prior consent.

How Long vi999 Keeps Your Personal Data

vi999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting or reporting requirements. The retention periods we apply are set out below.

• Account data (identity, contact details, KYC documents): retained for the duration of your active account plus a minimum of 5 years after account closure, to satisfy anti-money laundering record-keeping requirements.
• Transaction records: retained for a minimum of 5 years following the date of each transaction, in accordance with applicable financial record-keeping obligations.
• Support communications: retained for 2 years from the date of the last communication in a support thread, unless the communication forms part of a formal complaint or legal proceedings, in which case it is retained for the duration of those proceedings plus 2 years.

How We Protect Your Personal Data

vi999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include SSL/TLS encryption for all data in transit; encrypted storage for sensitive data at rest; strict access controls limiting which staff can access personal data and under what conditions; regular security reviews and vulnerability assessments of the Platform; and multi-factor authentication for administrative access to backend systems.

Despite these measures, no system is completely immune to security threats. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, vi999 will notify affected players without undue delay and will take prompt steps to contain and remediate the breach. You can help protect your account by using a strong, unique password, enabling any two-factor authentication options offered, and notifying us immediately if you suspect any unauthorised access to your account.

Your Data Rights as a vi999 Player

Subject to applicable law, you have the following rights in relation to the personal data vi999 holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to your request within a reasonable timeframe.

• Right of access: you may request a copy of the personal data vi999 holds about you, together with information about how it is processed.
• Right to rectification: if the personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances (for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis), you may request deletion of your personal data.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed.
• Right to data portability: where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests, or to direct marketing. Where you object to direct marketing, we will stop processing your data for that purpose immediately.

Please note that some rights are subject to conditions and exceptions under applicable law. For example, we may be unable to delete data that we are legally obliged to retain for anti-money laundering purposes. We will explain any such limitation when we respond to your request.

Game Providers and Third-Party Integrations

vi999 integrates games and services from third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi and others. When you play games provided by these studios, certain technical and gameplay data may be processed by the game provider directly in order to deliver the game to you. vi999 is not responsible for the privacy practices of third-party game providers. We recommend reviewing the privacy policies of individual game studios if you have concerns about how they handle your data. vi999 does not share your identity or payment data with game providers beyond what is technically necessary to authenticate your session and deliver the game.

vi999 Is Strictly for Adults Aged 21 and Above

vi999 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly intended for adult players aged 21 and above. If we discover that we have inadvertently collected personal data from an individual who is under 21 years of age, we will delete that data promptly and close the associated account. If you are a parent or guardian and believe that a minor has registered on vi999, please contact us immediately at [email protected].

Changes to This Privacy Policy

vi999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the features and services offered on the Platform. The revised Policy will be posted on this page with an updated effective date. We encourage you to check this page periodically to stay informed. Where changes are material, we will notify registered players by email before the updated Policy takes effect. Your continued use of vi999 following the posting of a revised Privacy Policy constitutes your acceptance of the updated practices.

Privacy Queries and Data Rights Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how vi999 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, in English and Bengali.

Email: [email protected]