Responsible Gaming at vi999 — Play Smart, Stay in Control
vi999 is committed to creating a safe and enjoyable environment for all players in Bangladesh. We provide practical tools to help you manage your gaming activity and stay in control at all times.
vi999 is strictly for adults aged 21 and above. We verify player age during registration and reserve the right to request additional proof of age at any time. If you are under 21, please do not use this platform.
How vi999 Protects Players in Bangladesh
At vi999, gambling is meant to be a source of entertainment — not a way to earn money or escape from problems. We recognise that while the vast majority of our players enjoy the platform responsibly, some individuals may develop difficulties with their gambling behaviour. Our responsible gaming programme exists to ensure those players receive the support and tools they need before a problem escalates.
vi999 has built a suite of player protection tools that are available to every registered player in Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna and Cox's Bazar. These tools are free to use, take effect promptly, and are designed to put you back in the driver's seat when it comes to how, when and how much you play.
Player Protection Tools Available at vi999
Five Habits of a Responsible Player
Responsible gambling is not just about the tools you use — it is about the mindset you bring to every session. These five habits will help you keep gaming enjoyable and firmly within your personal boundaries.
Signs That Gambling May Be Becoming a Problem
Problem gambling can affect anyone, regardless of age, income or background. It often develops gradually and can be difficult to recognise in yourself. The following signs may indicate that your relationship with gambling is becoming unhealthy.
- Spending more money on gambling than you planned or can afford, and feeling unable to stop even when you want to.
- Gambling to escape feelings of stress, anxiety, loneliness, depression or boredom rather than for entertainment.
- Borrowing money, selling possessions, or neglecting essential bills or responsibilities in order to fund gambling.
- Lying to family members, friends or colleagues about how much time or money you spend on gambling.
- Feeling restless, irritable or anxious when you are not gambling, or when you try to cut down or stop.
- Chasing losses repeatedly — depositing more money after a losing session in an attempt to win back what was lost.
- Gambling activity interfering with your work, study, relationships, sleep or mental and physical health.
If you recognise any of these signs in yourself, please do not wait for the problem to grow. Contact our support team at [email protected] or use one of the player protection tools described above to take immediate action.
How to Request a Limit, Time-Out or Self-Exclusion
Requesting a responsible gaming tool at vi999 is straightforward. All tools are applied by our support team promptly — typically within one hour of your request being received during normal operating hours.
Understanding the vi999 Self-Exclusion Programme
Self-exclusion is a formal commitment you make to yourself and to vi999 that you will not access the Platform for a set period. Once a self-exclusion is activated, your account is immediately suspended, all pending withdrawals are processed, and you will not receive any promotional communications from vi999 for the duration of the exclusion. Your account cannot be reopened — not by you and not by our support team — until the exclusion period has fully expired.
If you choose a permanent self-exclusion, your account will be closed indefinitely. If you reach the end of a fixed-term self-exclusion and wish to reactivate your account, you must contact [email protected]. We will apply a mandatory 24-hour reflection period before reactivation, during which you may change your mind. vi999 strongly encourages any player who is considering self-exclusion to also seek professional guidance from a mental health or addiction support service.
vi999's Commitment to Keeping Minors Safe
vi999 takes the protection of minors extremely seriously. The Platform is strictly intended for adults aged 21 and above, and we apply age verification checks during the registration process for all new accounts. We strongly encourage parents and guardians to use parental control software on shared devices to prevent minors from accessing gambling websites. Responsibility for ensuring that minors do not access the Platform rests with account holders as well as with vi999.
If you share a device with a younger family member, we recommend logging out of your vi999 account after every session and keeping your login credentials private. If you suspect that a minor has accessed or registered on vi999, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.
vi999 Support — Here Whenever You Need Us
If gaming is causing you distress, financial hardship or affecting your personal relationships, please reach out to our support team. Our team is available 24 hours a day, 7 days a week, in both English and Bengali. We treat all responsible gaming requests with complete confidentiality.